Ordering & Payment
Ordering
Can I change or cancel my order?
If you need to change or cancel your order, please contact us at neowearofficial28@gmail.com as soon as possible. We can only make changes before your order has been processed for shipping — once it has shipped, we're unable to cancel or modify it.
It's my first time ordering, what do I need to know?
All orders are processed securely through our online checkout. Once your order is placed, you'll receive a confirmation email, followed by a shipping confirmation with tracking details once it's on its way. If you have any questions, our team is reachable at neowearofficial28@gmail.com or +6011-1618-2699.
Payment
What are my payment options?
Credit/Debit card (Visa, Mastercard), FPX online banking, and other options available at checkout
When will I be charged for my order?
Your card or payment method is charged in full at the time your order is placed.
Will I be charged an international transaction fee?
This depends on your bank or card issuer's own policies for cross-border transactions. We recommend checking with your bank if you're ordering from outside Malaysia.
What currency is the site in?
All prices on neowearofficial.com are displayed in Malaysian Ringgit (MYR)